Terms of Service
Last updated: September 26, 2026
This website is operated by Bakulina Olesia (Commerçant personne physique, RCS:A45673). Throughout the site, the terms “we”, “us” and “our” refer to Storytime. Storytime offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We may refuse service, suspend, or limit access to the Services only for justified reasons, including: (a) suspicion of fraud, misuse of payment methods, or security risk; (b) violation of applicable law; (c) a material or repeated breach of these Terms; (d) actions that harm other users, us, or third parties.
Except in emergencies (e.g., security threats or clear fraud), we will provide notice and a reasonable time to rectify violations before suspension or termination. If termination occurs at our initiative without your fault, we will refund any amounts received for undelivered goods and/or unrendered services.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We only deliver to the delivery countries/regions specified on the website. A buyer residing in another EU member state may place an order provided that delivery is to an address within the delivery zone or self-pickup is available. We do not discriminate against buyers based on their nationality, place of residence, or place of issue of their payment card/account, provided that security requirements are met and fraud checks are passed. The specified restrictions do not prevent the application of mandatory legal requirements (e.g., export restrictions or sanctions).
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
WE MAKE REASONABLE EFFORTS TO ENSURE THE WEBSITE AND SERVICES OPERATE UNINTERRUPTED, BUT WE DO NOT GUARANTEE 100% AVAILABILITY OR ERROR-FREE OPERATION. FUNCTIONALITY MAY BE TEMPORARILY UNAVAILABLE FOR TECHNICAL REASONS, MAINTENANCE, OR FORCE MAJEURE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS THE LEGAL GUARANTEE OF CONFORMITY FOR GOODS AND OTHER MANDATORY CONSUMER RIGHTS PROVIDED BY APPLICABLE LUXEMBOURG AND EU LAW, INCLUDING THE LUXEMBOURG CONSUMER CODE AND DIRECTIVE (EU) 2019/771.
TO THE EXTENT PERMITTED BY LAW, WE ARE ONLY LIABLE FOR DIRECT DAMAGES REASONABLY FORESEEABLE AS A CONSEQUENCE OF OUR BREACH OF CONTRACT OR NEGLIGENCE. THIS CLAUSE DOES NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS.
You agree to indemnify, defend and hold harmless Storytime and its employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
These Terms are effective unless and until terminated by either you or us. You may terminate your use of the Services at any time.
We are entitled to terminate the contract or restrict access for the reasons specified in Section 2. In the event of termination initiated by us without your fault, we will refund the amounts paid for all obligations unfulfilled at the date of termination (including standard delivery costs for unshipped orders). The obligations of the parties incurred prior to the termination date shall survive in the scope necessary for their proper performance and settlement.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Luxembourg.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
As a consumer, you have the right to cancel (withdraw from) your purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name other than the carrier, receive the goods. If your order comes in several parcels, they start on the day the last parcel arrives.
To cancel, email us at info@storytime.lu before the 14 days are up and tell us that you want to withdraw from the purchase. Include your order number, the books you are sending back, and your name and address. You can use the model withdrawal form at the end of this section, but you do not have to. Sending your message before the deadline is enough.
Send the goods back without undue delay, and no later than 14 days after you tell us you are cancelling, to: Olesia Bakulina (Storytime), 79A Route du Vin, 6841 Machtum, Luxembourg. You can use any carrier, for example GLS or POST Luxembourg. Keep your proof of postage and choose a tracked service if you can. You meet the deadline if you post the parcel before the 14 days run out. If you picked up your order yourself, you can also bring it back in person; write to us first to arrange a time.
You pay the cost of sending the goods back. If an item is defective, arrived damaged or is not what you ordered, we pay for the return instead.
We refund everything you paid, including standard delivery, within 14 days of receiving your cancellation. If you chose a delivery option that costs more than our cheapest standard delivery, we do not refund the difference. The refund goes back to the payment method you used (card via Stripe, or PayPal) and costs you nothing. We may wait to refund you until the goods reach us or you show us proof that you sent them, whichever happens first.
You can look through the books as you would in a shop. If a book comes back with writing, torn pages, stains or other damage beyond that, we may deduct the loss in value from your refund.
The right to cancel does not cover sealed audio or video recordings or software that you unsealed after delivery, newspapers and magazines (except subscriptions), or goods made to your specifications or personalised for you.
Please check your parcel when it arrives. If the box is damaged, tell the GLS or POST Luxembourg courier on the spot if you can. If a book arrives damaged, has a defect or is not the one you ordered, email photos to info@storytime.lu, if possible within 14 days of delivery. We will send a replacement or refund you in full, shipping included. Your legal guarantee of conformity still applies: under the Luxembourg Consumer Code and EU Directive 2019/771 it lasts 2 years from delivery.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): “To Storytime, Bakulina Olesia, 79A Route du Vin, 6841 Machtum, Luxembourg, info@storytime.lu: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: … / Ordered on / received on: … / Order number: … / Name of consumer(s): … / Address of consumer(s): … / Signature of consumer(s) (only if this form is notified on paper) / Date.”
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@storytime.lu.